Optimising Your Business

Brush up on the hacks that can help you run your business smoother, deliver faster, and drive profits.

Matt Farrelly

How to make CRM work for your small business

Customer relationship management systems can help small businesses turn data into results.

Matt Farrelly

Big Data For Small Businesses

Big data isn’t only for the big guys. Here’s how to leverage information to boost your small business.

Matt Farrelly

7 ways to nail your customer experience as a small business

Customer experience is about avoiding complaints, not handling them. Here’s how to get your customer experience spot on.

Matt Farrelly

How Tech Is Transforming the Workplace

Tech has changed the way we live. We connect to others differently—a social media ‘friend’ or ‘contact’ may well be someone we’ve never met—and we live differently, too: with a few taps of the smartphone, we may find ourselves climbing into a stranger’s car, or arranging to sleep in a stranger’s bed for a couple of nights.

Matt Farrelly

Every Little Counts: Small, Simple Steps to Make Your Business More Sustainable

With endless financial demands on business owners, it can seem a little overwhelming to keep up with sustainability targets. Luckily, being green is easier than you might think.

Matt Farrelly

How the Sharing Economy is Enabling Smarter Working

What started as a way to make cash from renting a spare room has become an unstoppable revolution. The so-called sharing economy, pioneered by companies such as Airbnb and Lyft, is continuing to disrupt traditional transactions.

Matt Farrelly

Is Remote and Flexible Working the Smarter Choice for Companies?

Working from home was once considered a rare perk, and probably meant dialling into a crackly conference call while still wearing pyjamas.